Proactive Customer Service
Responding to and correcting system problems is only half the battle. To show our commitment building long-term relationships with our clients, we have undertaken a variety of proactive steps as well. For example:
- User's Group - Every year, current and prospective clients have the opportunity to meet with LogiSYS employees to compare notes, share experiences and exchange ideas. The results of this dialogue are improved technologies that reflect "real world" needs. Again, LogiSYS values our users as partners in the process of providing true state-of-the-art public safety solutions.
- Web Site - The fastest, most cost-effective way to keep our current and prospective clients informed about us is the internet. Company updates, product enhancements, trade show dates and times, and user group times and locations are all posted on our web site.
Our obligation to our clients doesn't end when your system is installed. We pride ourselves on our continuing commitment to our clients, providing the utmost in client support. This ensures that the solution we provide for you is as reliable as possible. To that end we offer the following:
Support
- Around-the-Clock Support - We provide 24/7/365 support for our CAD users. RMS support is available 7:00am to 7:00pm Monday through Friday Mountain Time. A toll-free telephone number is available for reporting problems and for consultation. We can also dial into client systems remotely to diagnose system problems and to implement required fixes. With an average response time of less than 15 minutes, our support is the best in the business.
