Support

When someone needs help they count on 911. When 911 needs help, they count on LogiSYS. Anyone working in the mission critical world of public safety understands the importance of having qualified and responsive support. We offer a relationship - a partnership. Working together is something our clients understand because they rely on partners and teamwork everyday.

Research and development is an ongoing process and we are constantly looking at new technologies and finding ways to integrate them into our already state-of-the-art product line. The moment you install a LogiSYS product, you will continue to be on the leading edge of public safety technology. IN addition to our unparalleled support, software, upgrades are also provided as part of our license and maintenance program. As a cooperative industry leader, LogiSYS can bring together a strong team of business partners including ESRI, Dell, IBM and Oracle to meet an tangency's needs. Our ability to work with others to create the best possible solution is unique in the public safety market and is one more reason for our clients' success. Regardless of whether you are new to the LogiSYS family or one of our oldest members, LogiSYS is here for you.

Our Obligation to our clients doesn't end when your system is installed. We pride ourselves on our continuing commitment to our clients, providing the utmost in client support. This ensures that the solution we provide for you is as reliable as possible. To that end we offer the following:

AROUND-THE-CLOCK SUPPORT - We support 24/7/365 support for our CAD users. RMS support is available 7:00am to 7:00pm Monday through Friday Mountain Time. A toll-free telephone number is available for reporting problems and for consultation. We can also dial into client systems remotely to diagnose system problems and to implement required fixes. With an average response time of less than 15 minutes, our support is the best in the business.
SYSTEM UPDATES - LogiSYS uses a revision release procedure to deliver system enhancement sto its clients. Currently, upgrades and new system releses occur approximately twice a year. All new versions are customer-driven to ensure the system grows in functionality and stays current. Each new version is quality tested before release.

Responding to and correcting system problems is only half the battle. To show our commitment building long-term relationships with out clients, we have undertaken a variety of proactive steps as well. For example:

USER'S GROUP - Every year, current and prospective clients have the opportunity to meet with LogiSYS employees to compare notes, share experiences and exchange ideas. The results of this dialogue are improved technologies that reflect "real world" needs. Again, LogiSYS values our users as partners in the process of providing true state-of-the-art public safety solutions.
WEBSITE - The fastest, most cost-effective way to keep our current and prospective clients informed about us is the internet. Company updates, product enhancements, trades show dates and times, and user group times and locations are all posted on our website.